Ace Internet provides support across your most important digital needs. We have industry specialists dedicated to helping our customers build long term trusted relationships to guarantee quality and business continuity.

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Ace has a team of professionals with over 90 years of combined IT experience. From helpdesk, senior engineers and software developers to customer service and accounts. We can respond quickly to your IT needs and provide can provide sales, installation, troubleshooting and maintenance in the following areas:-

  • Server and desktop
  • Networking equipment
  • Software and backup solutions
  • Internet connections
  • Phone systems
  • Security and antivirus

E-mail Setup

Setup assistance

If you find the setup process difficult, want additional help, or prefer to have a technician do it for you, please contact us on 02 4861 8888 or e-mail us at support@ace.com.au.

General Email Settings

Mail account type Use POP3. IMAP available, bear in mind the mailbox quote is 1GB.  To request a larger mailbox please contact Ace for options.
Name Enter your full name (e.g. John Smith).
E-mail Address Enter your full e-mail address (e.g. johnsmith@acenet.com.au).
Incoming Mail Server
Host Name mail.acenet.com.au
User Name Use your full e-mail address (e.g. johnsmith@acenet.com.au).
Password Use your mailbox password (this is different to your broadband password).
Leave a copy of messages on server Please turn this off whenever possible, or set to less than 7 days (preferably 1 day).
Outgoing Mail Server
Host Name mail.acenet.com.au
Authentication Please enable SMTP authentication
Port Number 587
User Name Use same settings as incoming mail server.
Password Use same settings as incoming mail server.

One common problem is that you are able to receive, but not send e-mail. If so, this is because you need to enable SMTP authentication on your outgoing server.

Another is SSL. If you are setting up an email address ending in “@acenet.com.au”, you should select Yes to SSL options both incoming and outgoing servers. If you are setting up an email address for your own custom domain, you can either use the standard non-SSL setup, or contact us about purchasing an SSL certificate for your account.

Hosting Setup

Assistance

If you have any trouble at all, please feel free to contact our support staff

Access cPanel Control Panel

You can access your cPanel by logging in with your provided cPanel username and password here: cpanel.acenet.com.au

From the Control Panel you can manage functions such as:

  • Add and remove e-mail accounts
  • Add and remove e-mail forwarders
  • Upload and manage files
  • Manage basic spam rules
  • Manage DNS records
  • And much more

Mail Setup

Please see our email setup guide available here.

Note that SMTP Authentication for outgoing e-mail is required.

We do not recommend sending e-mail through third-party SMTP relays (such as mail.bigpond.com). Using port 587 in combination with SMTP Authentication will resolve most outgoing e-mail problems.

Webmail

Webmail can be accessed by browsing to yourdomain.com.au/webmail

1300 360 979 (Main)
02 4861 8888 (Bowral)
02 9194 3030 (Sydney)
02 4089 0800 (Newcastle)
info@ace.com.au
Monday to Friday
9:00am-5:00pm
Closed all public holidays
ABN: 23 071 944 959

Head Office & Deliveries

Shop 4, 3 Victoria Street
Bowral NSW 2576
Australia

Postal Address

Locked Bag 4000
Bowral NSW 2576 Australia