NBN

For many parts of the Wingecarribee region the Government’s NBN will provide faster internet. This can bring lots of benefits for businesses and householders, such as being able to work from home, increased efficiencies and time saving solutions through services such as video conferencing, and of course faster video streaming, great for both gamers and businesses who want to bring their business to life online.

The NBN is hoped to boost rural businesses across the country, making it easier for people in remote and rural locations to run their businesses and trade online.

For most people in the Southern Highlands their connection to the NBN will be FTTN (Fibre to the Node), a consequence of this is that should you lose power you will also lose your phone line, we therefore recommend moving to a medical alarm service that does not rely on your phone line, such as a GPS/ mobile based service. Please contact your medical alarm provider, many of them will provide a new alarm for you.

As with the medical alarms, should you lose power you will also lose your phone line, we therefore recommend moving to a security alarm service that does not rely on your phone line, such as a GPS/ mobile based service. Please contact your security alarm provider to find an appropriate solution.

The NBN network will replace:

• Home/Landline phone services from all companies, where the service is provided over Telstra’s copper phone lines
• All ADSL, ADSL2 and ADSL 2+ internet services
• Telstra and Optus cable internet and cable phone services

However, there are other ways of providing data to your business or home. Ace offers a range of broadband connections, including our premier service Airstream which is available across much of the Southern Highlands.

If phone connections and/or internet services are critical to your business, then a combination of NBN and another Ace Broadband connection could be the solution to ensuring your business remains connected at all times.

The Government has indicated that your telephone line will be disconnected and therefore all services associated with your telephone line will also be disconnected 18 months after NBN is made available.

You might think that all NBN services are the same, that it’s simply a case of finding the best price, but it’s not quite that simple. There are a number of different factors that could affect your experience of the NBN. Whatever your specific needs are, by coming to a provider that can offer more than just a simple NBN connection, you know that you won’t be left to pick up the pieces, you can purchase an end-to-end managed service.

Furthermore, by choosing an local Australian company with local engineers, you know the people you are talking to are just round the corner. No overseas call centres.

If this is the first time your property has connected to the NBN you may need an NBN technician to visit your property, if this is required we will let you know.

The NBN will advise us of the appointment time and we will let you know, typically the appointment time will be a half-day time slot. In most cases the technician will require access to the property and therefore will require that someone is home, although this is not always the case.

We understand it’s hard to know exactly which plan will be right for you, so if you need to upgrade at any point we won’t charge you.

If you wish to downgrade your plan there will be additional charges.

Yes, we will happily assist you in moving your phone number to Ace.

Once you have moved your phone service to the NBN, you will no longer need to pay Telstra.