Improved digital connectivity for Canyonleigh, Penrose and Sutton Forest

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Member for Hume


Minister for Communications, Urban Infrastructure, Cities and the Arts


Minister for Regional Health, Regional Communications and Local Government


8 June 2021

Improved digital connectivity for Canyonleigh, Penrose and Sutton Forest

People living at Canyonleigh, Penrose and Sutton Forest can now look forward to new and improved telecommunications services thanks to the Morrison McCormack Government’s Regional Connectivity Program (the RCP).

Minister for Communications, Urban Infrastructure, Cities and the Arts, Paul Fletcher, Regional Communications Minister, Mark Coulton and Federal Member for Hume Angus Taylor today announced the area surrounding Canyonleigh and Penrose will benefit from new and improved digital connectivity under the program.

“I’m thrilled that residents and businesses in this area will enjoy the benefits and opportunities that improved digital connectivity brings,” Mr Taylor said.

The Highlands community has long been campaigning for better connectivity in the area, and it’s the Coalition Government that’s delivering it,” Mr Taylor said.

This project will be delivered by local provider, Ace Internet Services and will deploy a fixed wireless broadband network in the Canyonleigh area of the Southern Highlands, near Sutton Forest. The network will support high definition video, data feed and communications for the Rural Fire Service and first responders in the Southern Highlands, as well as enabling the provision of high speed internet to areas of Canyonleigh, Penrose and Sutton Forest.”

Federal Regional Communications Minister Mark Coulton said the Government was listening to the needs of regional communities and businesses and was pleased to see the RCP being used to support the design and delivery place-based solutions which solved rural connectivity issues.

“This next tranche of projects under the Regional Connectivity Program will make a difference on the ground for local communities,” Minister Coulton said.

“I am pleased with the quality of projects being put forward which are tailored to the needs of each region and are supported by the community; a result of a collaborative approach between the telecommunications industry, businesses, regional communities and local councils.

“Connectivity – digital and physical – is vital for regional Australia to fulfil its full potential to do business, work and raise a family, no more so than now with the unprecedented interest in people living and working in a regional area.”

“This investment will provide targeted uplifts to connectivity in the regional areas which need it the most, ensuring that more Australians can access high-speed, reliable broadband and mobile services,” Minister Fletcher said.

The Federal Government is contributing a total of $117.4 million (GST inclusive) to the first round of the RCP, generating total new investment of more than $232 million (GST inclusive) through co-contributions from funding recipients, state and territory governments and other third parties, such as local governments, regional businesses and community development organisations.

In addition, the Government has made further funding of $105.8 million available for a second round of the program and will call for applications later this year, following consultation of program guidelines.

The delivery of successful projects under the Program will begin shortly with most projects to be completed by June 2022.

More information about the RCP is available at:

What does the ISDN disconnection mean for me?

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The ISDN disconnection means not only will your telephone service stop working, you will also lose your existing telephone numbers. This will result in issues such as loss of business and wasted money on advertising costs therefore it is imperative your number is ported before the disconnection date.

To port your number to Ace, the telephone number needs to be active on the Losing Carrier’s (your existing carrier) network. We are unable to port your number if it has already been disconnected or if a disconnection order is pending however you may contact your carrier to reactivate the service through an EBD (Exchange Based Diversion) or request to withdraw a pending cancellation order. If the number is able to be reactivated or the pending cancellation is successfully withdrawn, we may then commence the port.

It is also important not to leave this change to the last minute as the porting process can be quite lengthy with current completion rates being approximately 3 months due to the Losing Carrier’s (your existing carrier) availability.

It’s a great opportunity to upgrade and save money with a new phone system.

View Phone Systems.

Preparations being made for V16 of 3CX release

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Behind the scenes, Ace Internet Services have been making preparations for V16 of 3CX.

This latest update comes with some important updates and new features that will benefit businesses using a 3CX system, such as enhanced Office 365 integration and improved reporting.

The update also brings new features to the 3CX apps, including better chat features of Android and iOS and improved performance and interface for the web client.

Read the full update notes in the announcement on the 3CX website here.

If you’re interested in any of these features, or want to know more about 3CX can work for your business, contact Ace today.

Ace selected by new specialist medical centres to provide services

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Ace Internet Services have been selected new medical centres to provide a range of services and support.

With a long standing relationship with the medical community, our team has the background and experience to deliver the quality services and infrastructure that is so important for those in the medical industry.

If reliable and quality service is important for your business, talk to one of our experts today on how we can help your business.

Wild electrical storms cause significant damage

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When recent storms damaged a number of businesses IT and communication equipment the value of having Ace as a partner was made clear. an Ace emergency response team swung into action providing repairs and temporary measures so the businesses could continue to operate followed up with a complete restoration of systems shortly after.